Incoming calls have been our main activity for some years.
The installed software features the IT and the telecommunication, which leads to a precise and effective work:
This is not only the classical hotline that we take care of: we take care of the entire customer care. Which includes until now:
Our team leaders are in close contact with the client during the preparatory phase. They also actively make calls and can bring feedback to the client anytime to optimize the orientation and reasoning.
Our formula for success is just as simple as ambitious:
Right contact + sensible information = satisfied customer.
That is what our international team, specially trained on different projects in a dozen languages, is there for. In case an issue would remain unsolved, we quickly inform the customers who asked for it and find the solution.