Customer service

Customer service (Inbound)

Incoming calls have been our main activity for some years.

The installed software features the IT and the telecommunication, which leads to a precise and effective work:

• Preselection of inbound calls according to the project and direct assignment to the appropriate team.
• Short waiting time for callers: we pick up 90% of the incoming calls within 10 seconds.
• Data safety: only authorized people have access to information, which enables a targeted data synchronization.

This is not only the classical hotline that we take care of: we take care of the entire customer care. Which includes until now:

• Correspondence through email, fax and letter.
• Communication on social networks.
• The possible takeover of an existing Live Chat.
• Customer service through multiple communication channels at the same time.

Our team leaders are in close contact with the client during the preparatory phase. They also actively make calls and can bring feedback to the client anytime to optimize the orientation and reasoning.

Our formula for success is just as simple as ambitious:

        Right contact + sensible information = satisfied customer.

That is what our international team, specially trained on different projects in a dozen languages, is there for. In case an issue would remain unsolved, we quickly inform the customers who asked for it and find the solution.